national emblem Government of Tripura General Administration(Administrative Reforms) Centralized Public Grievance Redress and Monitoring System (CPGRAMS) of Tripura


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One platform where you can lodge your grievances for quick redress

Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web-enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Departments/Organisations under Government of Tripura to scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

Issues which are not taken up for redress

  • Subjudice cases or any matter concerning judgment given by any court.
  • Personal and family disputes.
  • RTI matters.
  • Anything that impacts upon territorial integrity of the country or friendly relations with other countries.
  • Suggestions.

Grievance statistics for the year 2018
Receipts
608
Disposals
1,364
Disposals include the carry forward receipts of the previous year(s)

 Your valuable feedback on quality of grievance disposal will help us to improve the service

 Any Grievance sent by email will not be attended to / entertained.Please lodge your grievance at the website.

Note : If you have not got a satisfactory redress of your grievance within a reasonable period of time, relating to any Department / Organisations under the Govt. of Tripura, you may write to GA(AR) , Govt. of Tripura.